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Answers at your fingertips

You can scroll through the FAQs or click on a category below to scroll to that section of the page.

How can I use the card to track expenses?
You may obtain your balance information, along with a 60-day history of your account transactions, at no charge, by visiting or by calling 1-888-219-9054. You also have the right to obtain a 60-day written history of account transactions by calling 1-844-276-4547 or... Read more
How can I challenge a transaction on my card?
In case of errors or questions about your card account, please contact True Link as soon as possible at 1-888-219-9054. Alternatively, you can write True Link Financial, Inc., at PO Box 581, San Francisco, CA 94104. True Link must allow you to report the potential error for up to 120 days after... Read more
How long does it take to put money on the card?
For existing customers, transfers scheduled before 4pm ET/3pm CT on a business day are available the next business day. For new customers, it can take 2-7 business days for the full amount of requested funds to be available. Once an account has been established for 21 days, transfers will be... Read more
Will a credit check be performed when I apply for the card?
No, a credit check is not required to open an ABLE Visa® Prepaid Card. However, the federal government does require True Link to verify the identity of each cardholder who opens a Card account. When a Card account is opened, True Link will ask for the following information to attempt to verify the... Read more
Can I get cash or use the card at an ATM?

Unfortunately, your card cannot be used to get cash or withdraw money from ATMs.

What happens if I try to spend more than what is on my card?

If there are not enough funds on the ABLE Visa® Prepaid Card to cover a purchase, the transaction will simply be declined. There are no overdraft fees whatsoever.

Can I limit spending to certain categories?
Yes. Once you receive your ABLE Visa® Prepaid Card, you can log in and set customized restrictions on certain spending categories and you can also turn on SMS alerts to notify you of a range of activity on your card.* Your settings can be updated at any time by going to... Read more
How much money can I put on the card?

You can load as much or as little as you need, anytime, up to $20,000. The maximum load limit per day is $5,000.

Am I able to pause my card temporarily?
The ABLE Visa® Prepaid Card can be paused temporarily or closed at any time. Simply log in to your card administrator dashboard at and click the “Account” tab. Then select the green “Temporarily disable” or “Permanently close card” button. Alternatively, you can... Read more
Does the card fee come out of the money on the card or from what’s in the ABLE account?
Fees for your ABLE Visa® Prepaid Card are deducted from the card’s available balance and not your ABLE account. If the card balance is insufficient to cover the monthly fee, the True Link system will charge the fee at the regular time and True Link will recoup the fee when the next deposit is made... Read more